Thank you for visiting and shopping at sedgarssport.co.za
Below are the terms and conditions which constitute our Domestic Shipping Policy.
Shipment processing time:
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates/shipping charges for your order will be calculated and displayed at checkout.
We deliver using various courier services.
Tracking numbers will be provided as soon as the shipment has left our warehouse.
Estimated delivery times across South Africa is 2-4 working days.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If you would like to return a product, please look at our return policy.
REFUND AND RETURNS POLICY:
Refunds & Exchanges:
1. To return any goods, a receipt/ till slip or gift receipt must be produced.
2. Should you wish to exchange or return goods purchased within 14 days, we will exchange them or, if you are returning the goods, accept them and reverse the transaction and give you a refund in the form of a Gift card, provided that:
2.1 The goods have not been worn and/or unused with the original, sealed packaging and tags attached;
2.2 The goods are in a saleable condition;
2.3 Gift vouchers will not be refunded.
3. Three Months return policy for defective goods:
3.1 We may be able to repair or exchange defective merchandise provided proof of purchase is produced.
3.2 We will accept return of the defective goods and reverse the transaction and refund you in the form of a Gift card provided proof of purchase is produced.
4. Refund or exchange merchandise, appliances and electrical products:
4.1 We will refund or exchange merchandise, appliances and electrical products provided that:
● there is valid proof of purchase;
● it is within 14 days of purchase;
● it is in its original packaging or condition, i.e. it is unused and the price tag is attached.
4.2 Appliances and electrical products will be repaired, replaced or refunded subject to the manufacturer / supplier warranties, provided that:
● The original components and accessories are also returned;
● The original plug has not been tampered with.
5. Online Purchases:
5.1 You can choose to return or exchange your item at our store.
5.2 If the item is faulty or damaged, you can contact our Customer Care team on 016-455-5685 as soon as possible.
6. Order cancellations for Online Purchases:
6.1 No cancellations of Orders or any changes thereto will be accepted, and the Goods will be delivered to the Delivery Address supplied in the Order.
6.2 You should verify that your Order is accurate before you submit it. You will, however, be
able to return Goods under the Returns Policy.
6.3 If we cannot reach you using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel the Order and refund any money paid in the same method used to pay for it.
6.4 Delivery Fees will be charged if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.
6.5 Goods can only be returned in accordance with these Terms and the Returns Policy.
6.6 Sedgars Sport will process any refunds within a reasonable time of agreeing to do so.
6.7 Credit card Refunds may take up to 14 – 21 working days.
6.8 If the original payment was made:
6.8.1 On a credit card, refunds will be processed on the same card as the original payment
6.9 If you would like to make a return under the Returns Policy and you do not live near our
store, please call Customer Care on 016-455-5685 to make an alternative arrangement.
6.11 If you are uncertain about any aspects relating to our Returns and exchanges Policy then contact our Customer Service team via phone 016-455-5685 or email firstname.lastname@example.org
7. Sedgars Sport will not be liable for any cricket bat edge and toe cracks. There is no guarantee nor return on all cricket bat edge and toe cracks.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.